This is a 12 months contract assigned to our client
Work Location: near Commonwealth MRT
Salary Range : $2,300-$2,600
Timing
1. Shift time - 8am-8pm
2. 44 hours per week (5.5 days of work)
3. Rotating shift Mon-Sun (including Public Holiday)
Job Description
1. Log all incoming calls and email and record sufficient information to facilitate effective incident
processing.
2. Identify the impact, urgency, and priority of incidents
3. Provide initial troubleshooting and support for incidents.
4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance
team and monitor progress.
5. Seek confirmation for closure from the user when resolution is provided.
6. Serve as the first point of contact for all incidents
7. Prepare daily and weekly report (knowledgeable in excel)
Education
1. O Level
2. Pass O Level English
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