Experience: 1-5 Years
Location: Singapore
JD:
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliant for all customers’ requests
- To successfully cross-buy the Bank’s products and services
- To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
- To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
- Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team) ensure message consistency across the different online platforms
Job Type: Contract
Experience:
- Call center: 1 year (Required)
Work Location: In person
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